Refund policy

Return, Replacement & Refund Policy 

Return Policy  
We offer a 3-day return window from the date of delivery.

Returns will only be accepted under the following conditions:  
- You have received a wrong product, or  
- The product is damaged during delivery  

To be eligible for a return:  
- You must inform us within 3 days of delivery  
- The product must be unused and in original packaging  
- An unboxing video or clear images are required for verification  

After 3 days of delivery, return requests will not be accepted.

To initiate a return, please contact us at:  
info@ayovaorganics.com

Replacement Policy  
Once your return request is received, our team will verify and cross-check the issue.

If approved:  
- A replacement will be shipped within 7–10 business days  
- Replacement is subject to stock availability  

Refund Policy  
We generally provide replacement only. Refunds will be processed only in exceptional cases (if replacement is not possible).

If a refund is approved:  
- You will be notified via email  
- The amount will be credited to your original payment method within 7 business days  
- Bank processing time may vary  

If more than 15 business days have passed after approval, please contact us at:  
info@ayovaorganics.com

Shipping Policy  
- All orders are processed and delivered within 6–8 business days  
- Delivery timelines may vary depending on location and logistics partners  

Additional Conditions  
- Returns are not accepted for reasons like change of mind, taste, or preference  
- Ayova Organics reserves the right to approve or reject return requests after inspection